Guarantee/Policies

General Shipping Policy: ASR Offroad is committed to providing great service and great prices for shipment of your order. We offer free ground shipping for US orders of $200 or more (excluding Safe-Xtract Pulley Blocks, which have a flat rate shipping cost).  We use USPS and UPS as standard shipment methods, but can accommodate special requests if submitted in writing or over the phone. Most orders require 2-5 days in transit once the order is shipped. If you must have an item by a certain time, please contact us to ensure we can meet your delivery requirements. You can reach us at +1 (425) 686-8644 or info@go-asr.com.

Shipments To Canada: ASR Offroad supports orders from, and shipments to, Canada through the website based ordering system. Shipping charges are calculated and displayed on the checkout screen when placing your order.

Other International Orders (Non-Canadian): ASR Offroad will accept orders from and ship to countries all over the world. However, due to the complexities of international orders, we only support website based orders from the US and Canada. If you would like to place an order from another country, please contact us via phone or email at +1 (425) 686-8644 or info@go.asr.com.

Shipment Tracking Numbers: ASR Offroad provides e-mail notification of both order receipt and order shipment. The order shipment notification will include the relevant shipment method and the tracking number.  Additionally, you may log onto our website to review details of your account and your recent purchases.

Order Handling Time: In general, most of the items we sell are held in inventory and ready to ship next day. However, periods of unusually high demand may on rare occasion lead to unusually long lead times.  Our policy is that all orders for standard products will ship within 3 business days (most orders ship next day). We will notify the customer if our handling time is expected to be longer than 3 days. Handling time for custom orders will be contingent on the details of the order. If you must have an item by a certain time, please contact us to ensure we can meet your delivery requirements.