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Guarantee/Policies

Our Guarantee: ASR Offroad is committed to standing behind our high quality products and workmanship. This means that if for any reason you are not satisfied with your order, we will work with you until you are happy. All products leaving our doors are guaranteed to be free of damage or defects.

Additionally, ASR Offroad offers an unmatched, program to help protect your investment after you put it into use.  If, FOR ANY REASON, your Synthetic Winch Rope, Synthetic Winch Rope Extension, or Kinetic Recovery Rope breaks, fails, or becomes damaged, ASR will repair or replace your rope at no charge; the buyer is responsible for shipping costs only. This guarnatee is effective for 1 year, beginning from the date of sale.

Ropes purchased through the ASR Offroad website are automatically registered for this program.  Ropes purchased through other channels will require proof of purchase to be eligible for this program.  Synthetic Winch Ropes must be used in conjunction with an aluminum hawse fairlead in order to be covered under this program.

ASR Offroad reserves the right to determine whether a rope can be successfully repaired, and to choose whether to repiar or replace.

To initiate a claim under this policy, please call us for full instructions. 

Additionally, ASR Offroad is committed to providing superior customer service before and after a sale. We make every effort to respond to phone calls, website comments, and e-mails in a timely and thorough fashion; if you leave us a message, we will call or write you back, guaranteed.

This Guarantee is our promise to you that if you decide to become a customer of ASR Offroad, you will be rewarded with great products, great service, and great support for many years to come.

General Shipping Policy: ASR Offroad is committed to providing great service and great prices for shipment of your order. We offer free ground shipping for US orders of $100 or more.  We use USPS and UPS as standard shipment methods, but can accommodate special requests if submitted in writing or over the phone. Most orders require 2-5 days in transit once the order is shipped. If you must have an item by a certain time, please contact us to ensure we can meet your delivery requirements. You can reach us at +1 (425) 686-8644 or info@go-asr.com.

Shipments To Canada: ASR Offroad supports orders from, and shipments to, Canada through the website based ordering system. Shipping charges are calculated and displayed on the checkout screen when placing your order. ASR Offroad greatly values our Canadian customers, therefore we absorb most of the increased costs to ship to Canada, applying only a nominal charge to Canadian orders to help offset our increased costs. Free US Shipping offers equate to deeply discounted shipping to Canada. We hope you will agree that this policy is a decent attempt at fairness for you our customer, as well as ASR Offroad.

Other International Orders (Non-Canadian): ASR Offroad will accept orders from and ship to countries all over the world. However, due to the complexities of international orders, we only support website based orders from the US and Canada. If you would like to place an order from another country, please contact us via phone or email at +1 (425) 686-8644 or info@go.asr.com.

Shipment Tracking Numbers: ASR Offroad provides e-mail notification of both order receipt and order shipment. The order shipment notification will include the relevant shipment method and the tracking number.  Additionally, you may log onto our website to review details of your account and your recent purchases.

Order Handling Time: In general, most of the items we sell are held in inventory and ready to ship next day. However, periods of unusually high demand may on rare occasion lead to unusually long lead times. Our policy is that all orders for standard products will ship within 3 business days (most orders ship next day). We will notify the customer if our handling time is expected to be longer than 3 days. Handling time for custom orders will be contingent on the details of the order. If you must have an item by a certain time, please contact us to ensure we can meet your delivery requirements.